Zuqini

Zuqini, a fresh meal delivery service based in Lausanne, Switzerland, needed a seamless way to connect with their health-conscious, busy customers. The challenge was creating an ordering experience that matched their philosophy of making wholesome eating effortless and accessible.

We developed a custom Shopify solution that revolutionized their customer interaction model. The heart of the system is an intelligent WhatsApp chatbot integration that transforms casual conversations into streamlined orders. This dual-mode system operates autonomously for standard requests while seamlessly transitioning to human support from the Zuqini team when customers need personalized assistance.

The result is a purchasing experience as fresh and natural as Zuqini’s meals themselves. Customers can browse, ask questions, and place orders through a platform they already use daily – WhatsApp. This approach has eliminated traditional e-commerce friction points while maintaining the warm, personal touch that defines Zuqini’s brand. The system supports their mission of making healthy eating accessible to busy families and professionals across Lausanne.